We want you to be satisfied with TubeLogX. This Refund Policy explains when refunds are available for subscriptions and tokens.

#1. Subscription Refunds

#1.1 Eligibility Window

You may request a subscription refund within 14 days of your most recent subscription payment. Requests submitted after 14 days from the payment date are not eligible for a refund.

#1.2 Refund Amount Calculation

The refundable amount is calculated using the following formula:

Deduction rate = max(time used %, token used %)

Time used % — the proportion of the billing period that has elapsed at the time of the refund request
Token used % — the proportion of the subscription's monthly tokens that have been consumed during the current billing period

The higher of the two rates is applied as the deduction. The refundable amount is the original payment minus the deducted amount.

Example: If 20% of the billing period has elapsed but 55% of tokens have been consumed, the deduction rate is 55%, and 45% of the payment is eligible for refund.

#1.3 Review Process

All refund requests are subject to admin review. The estimated refund amount shown in the dashboard is a preview; the final approved amount may differ. Refunds are not processed automatically.

#1.4 Frequency Limit

Refund requests are limited to one per account. Accounts with a prior approved subscription refund are not eligible for subsequent subscription refunds. This policy exists to prevent abuse of the refund system.

#1.5 Renewals

Subscription renewals are generally non-refundable unless they fall within the 14-day eligibility window and no prior refund has been issued on the account.

#1.6 Mid-Period Cancellations Without Refund

If you cancel without requesting a refund, your subscription remains active until the end of the current billing period. No prorated refunds are issued for unused time.

#2. Tokens

#2.1 Purchased Token Packs

Token packs may be refunded within 14 days of purchase, provided that fewer than 20% of the tokens have been used.

#2.2 Subscription-Included Tokens

Monthly tokens included with your subscription plan are non-refundable as standalone items. When a subscription refund is approved, unconsumed subscription tokens for the current period are automatically reclaimed.

#2.3 Consumed Tokens

Tokens already used for completed operations (thumbnail analysis, translation, image generation) are non-refundable regardless of the outcome.

#3. Exceptional Circumstances

Refunds may be issued at our discretion for:

Service Outages — extended downtime (>24 hours) that prevented normal use
Technical Errors — tokens deducted due to verified system errors
Duplicate Charges — billing errors resulting in double payment

#4. How to Request a Refund

You can submit a refund request directly from the TubeLogX dashboard under Settings → Billing → Cancel Subscription. The dashboard will show an estimated refund amount based on your current usage.

Alternatively, email [email protected] with:

Your account email address
The payment date and amount in question
The reason for your request

We will respond within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days.

#5. Affiliate Commission Clawback

If a referred customer receives a subscription refund, any affiliate commission earned from that customer's payment may be clawed back from the referring affiliate's balance. This applies during the 30-day commission grace period.

#6. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us first — we are committed to resolving billing issues fairly.

#7. Changes to This Policy

We may update this policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

#8. Contact

For billing and refund inquiries: [email protected]